Instituto del Progreso Latino (Instituto) is committed to resolve student complaints promptly and fairly and shall not subject a student to punitive action because of written grievances having been filed with the school or the Superintendent.
Steps in the Grievance Procedures
1. A student who has a grievance must first meet with the instructor one-on-one to discuss the issue(s).
2. If the student doesn’t feel their grievance was properly addressed, the student can request a meeting with the program coordinator.
If the student is still not satisfied with the outcomes, they can request a meeting with the Dean of the department. Instituto will maintain a written record of our handling of all student complaints.
ANY STUDENT OR EMPLOYEE WHO BELIEVES HE/SHE HAS BEEN AGGRIEVED BY A VIOLATION OF THIS ACT SHALL HAVE THE RIGHT TO FILE A WRITTEN COMPLAINT WITHIN ONE YEAR OF THE ALLEGED VIOLATION.
ANY COMPLAINTS AGAINST THE SCHOOL MAY BE REGISTERED WITH THE ILLINOIS BOARD OF HIGHER EDUCATION BY SENDING A LETTER TO THE FOLLOWING ADDRESS:
Illinois Board of Higher Education (IBHE)
Division of Private Business and Vocational Schools
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701